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Ordering on MONNIER Frères

HOW DO I PLACE MY ORDER?

DO I HAVE TO CREATE AN ACCOUNT TO PLACE AN ORDER?

I HAVE FORGOTTEN MY PASSWORD. WHAT SHOULD I DO?

I CANNOT CONFIRM MY BASKET, WHAT SHOULD I DO?

I CANNOT SELECT THE DELIVERY COUNTRY I WANT WHEN I ENTER MY ADDRESS, WHY IS THIS?

HOW DO I CANCEL MY ORDER?

HOW DO I KNOW IF MY ORDER WAS SUCCESSFUL?

IS IT POSSIBLE TO ADD AN ITEM TO MY ORDER AFTER IT HAS ALREADY BEEN PLACED?

CAN I HAVE MY ORDER WRAPPED AS A GIFT?

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Product Availability

I DID NOT RECEIVE ALL THE ITEMS I ORDERED. WHEN WILL I RECEIVE THE MISSING ITEMS?

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Payment Information

WHICH TYPES OF PAYMENT DOES MONNIERFRERES.CO.UK ACCEPT?

IS CREDIT CARD PAYMENT REALLY SECURE?

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Finding a Product

HOW CAN I BE SURE OF THE AUTHENTICITY OF THE PRODUCTS?

HOW CAN I FIND MORE SPECIFIC PRODUCT INFORMATION?

HOW DO I FIND A PRODUCT?

I CANNOT FIND THE PRODUCT THAT I WANT TO PURCHASE ON YOUR WEBSITE, WHAT SHOULD I DO?

WHAT PRODUCT INFORMATION CAN I FIND ON MONNIER Frères?

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Shipping Information

HOW WILL MY ORDER BE SHIPPED?

TO WHICH COUNTRIES DOES MONNIERFRERES.CO.UK DELIVER?

SHIPPING DESTINATIONS

WHAT ARE THE SHIPPING FEES?

HOW LONG WILL IT TAKE UNTIL I RECEIVE MY ORDER?

WILL MY ORDER BE INSURED?

WHERE EXACTLY IS MY ORDER?

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Returns & exchanges

CAN I EXCHANGE AN ITEM?

I RECEIVED A DEFECTIVE ITEM, WHAT SHOULD I DO?

IF I DO NOT LIKE SOMETHING, HOW CAN I RETURN IT?

CAN I RETURN MY ORDER WITH ANOTHER SHIPPER?

WHEN CAN I EXPECT THE REFUND FOR MY RETURN?

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Information on Coupon Codes & Promotional Offers

HOW DO I USE A COUPON CODE OR PROMOTIONAL OFFER?

IS IT POSSIBLE TO COMBINE MULTIPLE OFFERS?

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Tracking My Order

IS IT POSSIBLE TO TRACK MY ORDER ?

WHERE IS MY ORDER ?

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Contact Us

I HAVE FURTHER QUESTIONS AND WOULD LIKE TO GET PERSONAL ASSISTANCE FROM MONNIER Frères. HOW CAN I GET IN TOUCH WITH YOU?

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Our Commitment to You

HOW COMMITTED IS MONNIER FRERES TO PROVIDING EXCELLENT CUSTOMER SERVICE AND ENSURING YOUR SATISFACTION?

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