Ordering on Monnier Frères
The MONNIER Frères website is very easy to use:
- Once you find something that you want, select it so that you are on the product's page and click the "Add to Basket" button that is present in each item's description.
- Review the items in your bag by clicking on "My Basket" at the top right corner of the page. In this summary page, you can click on "Delete" to remove items from your basket if you no longer want them. - Tick the box to accept our Terms & Conditions of Sale.
- Click on "ORDER" to complete your purchase.
Yes, you must create an account to make a purchse on MONNIER Frères.
Register and you can enjoy the following benefits with your online account:
- Exclusive offers from MONNIER Frères.
- Track your order.
- Request a return of your payment or exchange of an item.
- Creation of a wishlist that you can send to your friends and family or post on Facebook. In addition, you can print your wishlist and bring it wherever you go!
- Add unavailable items to your wishlist to immediately be informed of their availability.
- Save your address and credit card number so you can avoid the hassle of reentering your information the next you visit us.
- Manage your account details, address book and e-mail preferences.
To create an account, simply click on "Go to my Account" at the top left corner of each page and fill out your contact information.
If you have forgotten your password, click here to receive a new password using the email address that you have registered with us.
Our ordering process requires that your computer accepts "cookies". Cookies allows you to save items added to your basket so that you can order them. If they are disabled, you must change this setting in the options section of your browser.
Unfortunately, your order cannot be canceled online, you must contact our customer service at +44 2076600376 (this is a non-premium rate number). Please have your order number ready. You have the option of canceling your entire order or just part of your order.
Unfortunately, it’s not possible to add items to an existing order. If you wish for your items to be delivered together, you must cancel your previous order and place a new order that contains all the items that you want.
After making your order you will receive a confirmation by email.
Your card will be debited on the date of the item’s shipment. In the rare case when one of the items you have ordered is not available, we will contact you by email and we will not charge you for the missing items.
In this case, please cancel your order with our customer service at +44 2076600376 (this ia non-premium rate number). Then you can create a new order with the items of your choice as you do normally. Please keep in mind that if you used a promotional code when you first ordered, it will no longer be valid.
All items are in stock unless the term "unavailable" is displayed on the product. Be aware that even if an item is in your basket, it can still be bought by another customer until you have completed your order.
If the product you want to purchase is out of stock, send us an email to see if the item will be back in stock soon.
You can also sign up for our newsletter to receive an email informing you of our new arrivals.
The products ordered are reserved when the validation of your order has been made by our services.
We accept Visa, MasterCard, American Express and Paypal. The payment is debited on your card only when your order has been shipped.
Your personal safety online is important to us. We use an online payment gateway which encrypts the secure card data, and we securely transmit your personal identification and banking information through our systems. All orders are processed by our secure payment system. In addition, for your safety and protection, we will verify that the billing address you provide is the address present in the files of your credit card company. You can also choose to securely store the details of your credit card on our website. This means that you won’t have to enter them again for future orders, making it faster and easier for you. For added security, we will ask you for your private password each time you make an order.
First, check that the expiration date of your card has not passed. If your bank transaction is denied, it may be that you have gone over the limit allowed on your card. To be sure, please contact your bank to verify the payment limits authorized by your bank.
Once we have received your payment, your order is checked by our services. Then your order checkout automatically starts the processing of your order (subject to the availability of the products).
For your safety, every time you add a new address, we ask you to resubmit your username and the number of your credit card. This means that if somebody knows your password and tries to make an order using your account, they will not be able to do it. Though it can be a bit of an inconvenience, we hope that you understand this is a precaution designed to help protect you and yourr personal information.
Finding a Product
There are two main ways of finding what your heart desires. 1. If you have a favorite designer in mind, you can see all the products that we offer from each designer by selecting the DESIGNERS drop-down menu. 2. If you are looking for a specific category of product, select one of our product categories: HANDBAGS, SUNGLASSES, SCARVES, JEWELLERY, LEATHER GOODS, or HATS & GLOVES. You can narrow your search further by choosing to filter by designer or subcategories in the drop-down menus for each of these.
If you cannot find the product that you are looking for through the search box and through using our category drop-down menus, please do not hesitate to contact us.
In each item's description, you will find: the brand name, its selling price, its stock availability status, its main features, a detailed physical description, photos, and the special first-hand opinon of the MONNIER Frères staff.
We try to give you the most comprehensive descriptions of each product in addition to all the pertinent information such as physical attributes like dimensions. In the rare case that you find our descriptions lacking and you need more specific information, please go directly to the website of the brand for the product your are looking at.
The products that we offer on MONNIER Frères come directly from the official brands and are guaranteed by the brand.
Today Monnier Frères delivers in all countries of the European Union as well as Norway, Switzerland, Israel, Saudi Arabia, UAE, Qatar, Kuwait, Bahrain, Republic of Yemen, Russia, Australia, New Zealand, the United States of America and Canada.
In order to enter a delivery address to one of these European countries, you need to switch the country on the upper left by clicking on 'worldwide' and selecting the respective country you want to be delivered to.
The orders placed before 12 pm from Monday to Friday (excluding national Bank Holidays) are shipped the same day. Delivery delays run from the start of the shipping. All shipments are made "in express Day +1", which means that it is guaranteed to be delivered in under 24 hours across Europe.
The following shipping fees will apply according to the items ordered:
- Handbags: £8
- Sunglasses: £4
- Scarves: £5
- Jewellery, Watches: £4
- Small leather goods: £4
- Hats, Gloves: £5
Shipping fees are cumulative and are calculated based on the number of items ordered.
The shipping charges will not exceed £25.
Check the tracking number of your package on the site of the shipping company. If it shows that it has being delivered, please wait until the scheduled delivery date. If your package is at a carrier center to be picked up, be sure to retrieve it from the address indicated on the delivery notice from the shipper. Please also check that the delivery address specified is correct on your order.
Due to the high value of the merchandise we sell, we need a proof of delivery for all orders. This means that we can not allow packets to be handed over without your signature. Please keep in mind that this is to protect you and purchases.
Returning an item is free and easy. You may return all items within 30 days after the receipt of your order.
1. Log in to your account on www.monnierfreres.co.uk
2. Go to the heading “My Orders” and click on “Return an item”
3. Tick on the products you would like to return and follow the instructions indicated on our website
4. Go back to the heading “My orders” and click on “Return details” in order to download the return ticket and return label which indicate the return address
5. Print the return ticket and put it inside the parcel
6. Print the return label and stick it outside on the parcel
7. Print the prepaid UPS label, which will be sent to you within 24 hours by e-mail. Put it outside next to the return label
8. Schedule a collection with UPS, either online http://www.ups.com/ or by telephone on 03457 877 877, to arrange a pick-up of your parcel at a location of your choice for free
You are all set if you follow each step!
There are no fees involved in the debiting or crediting of your card.
All products will be reimbursed by bank transfer to your bank account. It may take up to 10 days for the reimbursment to appear on your bank statement.
You can follow the different stages of your return from your account under the heading "My Account". You will also receive an email notification informing you of the processing steps taken for your return.
Information on Promotional Offers
When you are in "My Account", before submitting your basket, enter the discount code in the box provided at the bottom of the list of products currently in your basket. This will be automatically credited to your order your account. If your promotional code does not work, you may have already used it or the expiration date may have exceeded.
Please note that:
- Our special offers all have a time limit.
- These offers are each limited to a single use.
The period of validity of the promotional offer is defined in the email that you received and you will also see reminders of its expiration date on our site.
Unless it is specified in the terms of the offer, this is generally not possible.
Tracking My Order
Once your order has been shipped, you will receive a confirmation by email with the delivery method and a tracking number. With your registration on the website, you will be able to view and monitor the status of your shipment by clicking on "My Account" at the top left of each page.
We try to ship all orders within 24 hours. However, sometimes there are delays which we cannot foresee. In these instances, we value and appreciate your patience. If you are particularly concerned about your order, please do not hesitate to contact us.
If you have not found an answer to your question, please feel free to contact us. You can use the online form here or contact us by phone at +44 2076600376 (this is a non-premium number) from Monday to Friday between 8 am and 6 pm CET.
Our Commitment to You
- All orders placed before 12 AM are shipped the same day (after confirmation of payment) in France, Germany, Italy and the United Kingdom. - We take great care in packing our products, so as they are not damaged during transit. - All orders are shipped with Express Premium 24h service. You will receive your order the next day! - The cost of return is free and you can choose the drop-off point and time. - You have 30 days to return your product free of charge and justification: so you can try your product at home at your convenience! We hope you have a wonderful shopping experience with MONNIER Frères!