Terms & Conditions of Sale


The present terms and conditions of sale (hereinafter, the “Terms and Conditions”) are those of MONNIER Frères, a French corporation (SAS) with a share capital of 200 000 Euros, incorporated under the laws of France, having its registered office at 29 rue Tronchet – 75008 Paris – France, registered with the Commerce and Company Registry of Paris under the number 529 256 190 (hereinafter, the “Company”)


The Terms and Conditions shall apply with no restriction or reservation to all sales concluded by customers having their principal residence in the United Kingdom through the Company’s website www.monnierfreres.com and its national variations (e.g. www.monnierfreres.uk) (hereinafter, the “Website”).

The sales concluded through the Website and governed by the Terms and Conditions are reserved exclusively to orders made by customers who are adult natural persons acting as end-users and having their principal residence in the United Kingdom, (hereinafter, the “Customer”) for deliveries in the United Kingdom. No delivery will be made outside this territory for any orders governed by the Terms and Conditions. 


By submitting an order through the Website and checking the box “I agree to the Terms and Conditions”, the Customer unconditionally agrees to the Terms and Conditions, excluding any other conditions.

The Company reserves the right to modify or update the Terms and Conditions from time to time. In such case, the updated version will be available on the Website. The Terms and Conditions applicable to an order are those in force at the time such order was made by the Customer.


4.1 Creation of a customer account
At the time of the first order, the Customer shall create a customer account on the Website. In order to do so, the Customer will be required to provide personal details, among which the ones which are mandatory will be designated by an asterisk. In order to open the customer account, the Customer must provide a username and a password. Details of how we use your information are set out in Article 15.

4.2 Purchase order
The Customer shall follow all the steps described on the Website in order to purchase the products. The Customer shall, first, add the selected products to the list of his shopping items, identify himself and provide the address for delivery and the selected method of payment. The Customer shall, at all times before confirming his order, check that all the details he provides are correct, as well as the price of his orders. Once the order is confirmed by the Customer, it cannot be modified by the Customer.

4.3 Acceptance of the order
The Customer’s order constitutes an offer to the Company to buy a product. All orders are subject to acceptance by the Company. Once the order has been accepted by the Company, the Customer will receive an email of acceptance acknowledging the details of the order. The sale contract will only be formed at that moment. The Company reserves the right to refuse an order if the Customer’s bank or other financial institution does not authorize the payment. The Company also reserves the right to refuse an order for any reason and, in particular, in cases where the product is unavailable, if too many products have been ordered, if a dispute has occurred between the Customer and the Company in the past, or if the Customer failed to pay a past order. 

4.4 Liability of the Customer
The Customer is responsible for all information provided. In case there is a mistake in any information provided by the Customer, he shall be responsible for all consequences resulting from such mistake, and in particular in case of loss of the ordered products.


5.1 Description of the products
The Company shall not be liable for any mistakes made in the presentation of the products on the Website, as long as the delivered product complies with its written description on the accepted order. All the photographs, pictures and reproductions presented on the Website are provided for the Customer’s information only and do not have any contractual value, unless otherwise specified. 

5.2 Availability
Products may be purchased only if they are displayed on the Website and available when the order is accepted by the Company. In the event a product is unavailable, the Company will inform the Customer by email. Where appropriate and possible, the email will specify the date on which the product will be available. If the product is definitely unavailable or if the Customer does not wish to wait for the product to be available, the Company will reimburse the price of the product, if a payment has been made, within 30 days following the payment date by the Customer.


Prices displayed on the Website are quoted in GBP including all applicable taxes, excluding delivery charges. Delivery charges, if there are any, shall be notified to the Customer at the time he makes his order. The total amount of the order is notified to the Customer before final confirmation by the Customer. The Company reserves the right to modify at any time the price of the products. The invoice price is the one in force at the time the order is accepted, subject to availability of the products.


7.1 Forms of payment
The Company accepts only the following forms of payment:
-    Credit card:  the only credit cards accepted are from Visa, Eurocard/Mastercard and American Express delivered by a banking or financial institution located in the European Union.
-    PayPal payment service.

For any credit card payment, the Customer guarantees to the Company that he is the owner of the card and that the name written on the card is his name or that he has been authorized by the owner of the card to use it for the payment of the order. The Customer shall provide the card details, date of validity and security code allowing the use of the card for payments. 

7.2 Security of payments
The Company uses a secure online payment system for credit cards and keeps confidential all banking details by encrypting all payment card data during their transmission.  


The Company shall retain ownership of the products until full settlement of the price by the Customer. The payment is effective when the money is actually received by the Company. In case of failure to pay, in whole or in part, the Company may, without prior notice, claim back the products delivered by the Company to the Customer or to any other beneficiary. The products will be at the Customer’s risk from the time of delivery.


9.1 Place of delivery
Delivery may occur only in the United Kingdom at the delivery address provided by the Customer during the order. The Company reserves the right to refuse to deliver products in hotels, post office boxes, or to any other invalid or temporary address. 

9.2Delivery charges 
Delivery charges and costs will be those indicated on the Website.

9.3 Delivery timing
The final date for the delivery of the products will be provided on the overview Website page presented to the Customer before the definitive confirmation of the order. This date will be confirmed at the time of the acceptance of the order by the Company.
In case of delivery delays of more than 7 days, which do not result from a case of force majeure, as set out in Article 17 the Customer may cancel the order and ask for the refund of the invoice price, by registered letter with acknowledgement of receipt to the following address: MONNIER Frères, 29 rue Tronchet, 75008 Paris, France. This right may be exercised no later than 60 business days following the initial date of delivery. The sale agreement will automatically be considered as cancelled the day the letter is received, unless the product has been delivered before the receipt of the letter. In case the order is cancelled in such way, the Company will refund the Customer at the latest within 30 days following the reception of the letter by the Company.


10.1 Seven day cooling off period
Under applicable Distance Selling Regulations the Customer has seven working days, beginning the day after receipt of a product, to cancel the Customer’s purchase, unless it is a purchase of tailor-made / customised products. Order cancellations must be made by contacting, preferably, the customer service per telephone (+44 2076600376) or through the website’s customer service page. The request can also be made in writing. The Company will provide a full refund but the Customer must return the cancelled items to the Company, to the address provided by the customer service and following the instructions given by the customer service. If the Company does not receive the returned items, the Company may arrange to collect them from the Customer at the Customer’s cost. The Company will process the refund due to the Customer as soon as possible and, in any case, within 30 days of the day that the Customer gave notice of cancellation. In this case, the Company will refund the price of the product in full, and any applicable delivery charges. However, the Customer will be responsible for the cost of returning the item to the Company.

10.2 General refund policy
Under the Company’s general refund policy, the Customer has a period of 30 days, from the day of receipt, to obtain a refund of his order, without giving any reason and without penalty, except for the costs of returning the product.  If the Customer wishes to exercise his right of withdrawal within the above mentioned period, he shall contact the customer service per telephone (+44 2076600376) or through the website’s customer service page. He shall then return the product in its original packaging, in perfect condition, in full (accessories, instructions of use, warranty leaflet, etc.), along with the delivery receipt to the address provided by the customer service and following the instructions given by the customer service.
Any damaged products, incomplete, used, worn, washed, soiled or returned with a damaged original packaging, will not be taken back or exchanged by the Company. A seal and tags are affixed on the products. If the seal and/or the tags are broken or removed, the Company will not take back the products. The Customer will only obtain a refund of the products under this Article 11.2 if he proves that the product has been returned. In order to do so, the Customer shall return the product in a way which allows the written proof of the date of return. The Company will reimburse the sums paid by the Customer at the latest within the 30 days following the date the right has been exercised, provided that all bank details necessary for the refund have been provided to Company.
To facilitate the return process, the Company adds to every order a UPS (or its equivalent) prepaid return shipping label.
Please note that for certain banks it can take up to 10 working days to process refunds on a credit card. The refund processing time depends on the card issuers and the Company is not in a position to rush the refund process.



The Company warrants delivering to the Customer products which are, in conformity in all material respects with the contract of sale. The products shall be of satisfactory quality and fit for the purpose for which goods of the same type are normally used and comply with the specifications agreed on at the time of the acceptance of the order.
If the Company fails to comply with the Terms and Conditions, the Company shall only be liable to the Customer for the purchase price of the products. The Company will not be liable for losses that result from the Company’s failure to comply with the Terms and Conditions that fall into the following categories even if such losses result from the Company’s deliberate breach: loss of income or revenue; loss of business; loss of profits; loss of anticipated savings; loss of data; or waste of management or office time. However, this will not prevent claims for loss of or damage to the Customer’s tangible property that are foreseeable or any other claims for direct loss that are not excluded under this article.
Nothing in this agreement excludes or limits the Company’s liability for death or personal injury caused by the Company’s negligence, fraud or fraudulent misrepresentation, any breach of the obligations implied by section 12 of the Sale of Goods Act 1979, as well as any other matter for which it would be illegal for us to exclude or attempt to exclude the Company’s liability.


All requests related to the Website, orders, the customer account, information about the products, order tracking, requests related to the return and the refund of products, must be addressed to the Company’s customer service, using the relevant details provided on the Website to that purpose.
When using the Website, the Customer accepts that communication with the Company will be mainly electronic.  The Company will contact the Customer by e-mail or provide the Customer with information by posting notices on the Website.  For contractual purposes, the Customer agrees to this electronic means of communication and the Customer acknowledges that all contracts, notices, information and other communications that the Company provides to the Customer electronically comply with any legal requirement that such communications be in writing. This condition does not affect the Customer’s statutory rights.


The Company is the holder of all copyrights on the content of the Website. All its trademarks, logos, domain names, downloadable documents, graphics, videos and all distinctive signs shall be considered as intellectual works on which the Company owns all intellectual property and commercial rights.
Any representation, reproduction, disclosure, distribution, translation, diffusion, modification, transcription, whether partial or complete, in any manner whatsoever, is strictly prohibited without the Company’s prior express authorization. Copying any of the elements of the Website is allowed for information purposes only and for a private use. In any other cases, any reproduction and/or representation of the Site requires the express prior consent of the Company. Any authorization requests shall be addressed to: MONNIER Frères, 29 rue Tronchet – 75008 Paris – France.
All the trademarks appearing on the Website are registered trademarks which are consequently protected. Any use of these trademarks requires the express prior consent of their owner. Any unauthorized use is an infringement sanctioned by law.
The user is not authorized to put on his own website a hyperlink towards the Website or any of its pages without the express prior consent of the Company. Any authorization requests shall be addressed to: MONNIER Frères, 29 rue Tronchet – 75008 Paris – France.


Personal information -- such as name, surname, email address, telephone number, delivery address, billing address, and credit card numbers -- provided by the Customer is necessary for processing orders, delivering, invoicing and enforcing the sales agreement. If the Customer does not provide this information, the order will be cancelled. By registering on the Website, the Customer undertakes to provide sincere and true information.

The company will not disclose, sell or transfer customer information to third parties for processing specific to them, without the customer having given his express consent. However, the company may be required to transmit the customer's personal information to an agency for prevention against fraud in order to carry out banking security checks.

Personal data can be transmitted to third parties without the prior consent of the Customer, if the disclosure is legally required or necessary (for example, at the request of the police force, judiciary and other bodies). 

In accordance with the Data Protection Act of 6 January 1978, the collection and processing of personal data is subject to the Commission Nationale de l'Informatique et des Libertés (CNIL) declaration, registration number 1503539.

The customer has the right to access, rectify and oppose on all the data entered into the site by carrying out his claim and proof of identityTo exercise this right, the customer must send a letter with that purpose to the following address: MONNIER Frères, 29 rue Tronchet – 75008 Paris – France.

The customer may at any time modify their personal information by visiting the site, clicking on "access my account" and identifying themselves with their email address and password.

The customer accepts, by making orders through the website, to receive promotional emails from the company. If the customer accepts, he may also receive similar emails from the company’s partner firms. If the customer wishes to stop receiving such promotional emails, he must click on the link provided for that purpose at the bottom of the emails. 


15.1 The fact that the Company may not exercise one of its rights on the basis of the Terms and Conditions shall not be interpreted as a waiver to such rights. A waiver by the Company of any default by the Customer will not constitute a waiver of any subsequent default. No waiver by the Company of any of the Terms and Conditions will be effective unless it is expressly stated to be a waiver and is communicated to the Customer in writing.

15.2 In case one of the clauses of the Terms and Conditions is declared to be null and void, in whole or in part, this will not affect the validity of the other clauses and rights resulting from the Terms and Conditions, which remain applicable to the fullest extent permitted by law.
15.3 All notices given by the Customer to the Company must be given to the Company at the address set out in Article 1. The Company may give notice to the Customer at either the e-mail or postal address that the Customer provide to the Company when placing an order.  Notice will be deemed received and properly served immediately either when posted on the Website, 24 hours after an e-mail is sent, or three days after the date of posting of any letter.  In proving the service of any notice, it will be sufficient to prove, in the case of being posted on the Website, that it was posted on the Website, in the case of a letter, that such letter was properly addressed, stamped and placed in the post and, in the case of an e-mail, that such e-mail was sent to the specified e-mail address of the addressee.


The Company will not be liable or responsible for any failure to perform, or delay in performance of, any of the Company’s obligations caused by events outside of the Company’s reasonable control (“Force Majeure Event”). A Force Majeure Event includes any act, event, non-happening, omission or accident beyond the Company’s reasonable control and includes in particular (without limitation) the following: strikes, lock-outs or other industrial action; civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat or preparation for war; fire, explosion, storm, flood, earthquake, subsidence, epidemic or other natural disaster; impossibility of the use of railways, shipping, aircraft, motor transport or other means of public or private transport; impossibility of the use of public or private telecommunications networks; and the acts, decrees, legislation, regulations or restrictions of any government. The Company’s performance under the Terms and Conditions is deemed to be suspended for the period that the Force Majeure Event continues, and the Company will have an extension of time for performance for the duration of that period.


The Terms and Conditions are governed by the laws of England and Wales. In the event of any disputes resulting from the order or the delivery of the products sold through the Site, the Customer shall contact first the Company to reach an amicable settlement. If no amicable settlement is reached, the Courts of England and Wales have exclusive jurisdiction.

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